30-Day Stress Free Returns and Exchanges
At AQ Lighting we always strive to provide our clients with the highest quality products and customer service. With this in mind, we happily provide a 30-day, stress free return and exchange policy on the majority of our products. In the event of one of our clients is not 100% satisfied with his or her purchase, simply fill out a RGA# form (FOUND HERE) so we can work to resolve the issue. Once the form is completed, our client would simply need to place the unused, pristine product in its original packaging and send it back to us. Minor note, return shipping costs are the responsibility of the customer. Once we receive the return/exchange, our Quality Control Department (QCD) will work quickly to process the return/exchange. Claims must be filed in writing (click here) with-in 48hrs - a phone call does not constitute a legal claim. The claim must be filed within 48hrs as specified in the terms and conditions, you could also send a copy to claims@aqlighting.com. Since life has its little surprises, we understand that some of our clients may accidentally miss the 30-day return/exchange window. Graciously, we will extend our limit to accept the return/exchange for up to 30-days after receipt; however, due to the tardiness we cannot escape a minor 10%-35% warehouse restocking fee (the percentage is product dependent). Your refund will be issued upon receipt of returned goods. Please feel free to call us at 1-(800)-865-7221 with any questions or concerns you may have; we want to ensure the best shopping experience. *Last details: We are really working hard to have this policy cover all of our products, but sometimes our hands are tied. See below for exceptions to this policy:
- Used, damaged, and returned products without original packaging are not subject to have the restocking fee waived
- Light bulbs are 100% NON-Refundable
- All sales on custom order products are FINAL
- Return shipping charges the responsibility of the customer
Prices and Specifications
All prices and specifications subject to change without notice. We cannot be held responsible and do not have to honor any error, discrepancy or type error, misspelling, or omission located anywhere on our website. We are not responsible for any items that may not be approved by any local or state laws. This applies to any location in the world. Shipping dates or in stock postings, will always depend on the current stock status the time of day which the order is placed and our work load. All orders ship regular ground service unless you request a faster delivery and you have paid for this faster delivery. Out of stock orders will ship as soon as possible, though this may take up to 4 weeks. Customer will be charged the same day order is placed for in stock and out of stock items. We reserve the right to ask for wire transfer or money order on certain size orders. Not responsible for maximum or ‘max’ wattage posted. Hour life ratings posted on our web site and or catalogs are only a calculated average that was provided by the manufacturer and we DO NOT warranty light bulbs and we do not warranty/endorse life ratings.
Shipping
The travel map provided is to show approximate travel times that only apply after your order leaves our warehouse. This is not when you will actually receive your order. Any rush orders must be placed on the telephone, as our shopping cart does not accommodate this special request.
Important note:
We try our best to ship orders as soon as possible. Items noted as in stock or parts in stock—made per order or with any other type of posted delivery time does not mean the item will ship the same day you place it. We still need to process your order. Process meaning we need to download your order, re-enter it in our system, charge it, produce the product if applicable, run it through the quality control department and finally have it placed in our shipping department for its turn to be packed and shipped. Please keep in mind that we are closed for shipping on Fridays and weekends so this entire processing procedure for orders placed Wednesdays or after will not begin until at least the following Monday or Tuesday. Again, this applies to all our items whether they have a notation of ‘in stock’ or with any posted delivery time. If you need your order processed sooner, require special shipping services like Signature On Delivery exemption and/or to ship with special travel time (ie. Overnight, 2-day delivery), then we highly suggest that you place it over the telephone at 1-(800)-865-7221. Please note that any shipping costs or rush processing fees will not be refunded. Please be aware that shipping charges are estimated and do not take into account multiple, over-sized packages or shipping insurance. AQL is only able to estimate shipping costs with the current software that our shipping services provide. Actual shipping charges will be calculated and added when your order is processed. If there is a significant increase in shipping, your order will be held and you will be contacted. We apologize in advance for any inconvenience this may cause.
QuickShip Program:
QuickShip only applies to select, in stock items that clearly display the QuickShip logo (the blue truck with the AQL logo). Orders with items that apply to the QuickShip program will ship the same day if it is placed before 2pm PST (items that are not included in the QuickShip program are subject to the standard shipping timetable). Back-ordered accessories or other items will be shipped as soon as they are back in stock / become available. If free shipping is chosen as the shipping method on QuickShip orders, the order will be shipped with ground service. Sometimes with internet shopping, the cart could fail to properly calculate shipping cost and your shipping amount may not be reflected in your online shipping cart receipt, we will calculate it manually and contact you with the shipping cost. There are many reasons why shipping cost failed to be added to your cart that are beyond our control; This may be due to the service you selected being unavailable for your location, formatting issues, malformed zip/postal codes, items weighing more than 150 lbs or orders that require multiple packages due to size, etc...
Delivery Timing
If you require products delivered by a certain date, please call Customer Service at 1-800-865-7221 to verify your product availability. We have expedited options available but for expedited orders must be received by 3pm PST on Thursday as we are closed for shipping on Fridays and weekends. If an order is placed after 3pm PST on Thursday, the order might not be processed until the next Monday (unless it's a holiday). AQL's goal is to ship orders within 1-10 business days. If the items you ordered require assembly (such as gooseneck light fixtures), allow 1-20 days to ship (depending on the availability of materials). Affordable Quality Lighting is unable to guarantee at any time a certain delivery date or time frame for delivery for any product on order. For orders with hard deadlines, please place your order well in advance of that date so we may ensure that your products arrive on time. All shipping dates are estimates, not guaranteed arrival dates. Affordable Quality Lighting is not responsible for lost, misplaced, or delayed shipments or damaged freight by shipping carriers nor are we responsible for stolen items on orders without Signature On Delivery. Every order $199 or over will be shipped with the Signature Required service unless the customer specifically requests an exemption, which will be waived on the completion of a RightSignature stating that they do not require this service.
Special note 1:
If you have an ‘in stock’ item and also a ‘made per order’ item on the same order, the order may take longer to process based upon the time needed to make your ‘made per order’ item. Therefore your ‘in stock’ item will be shipped at the same time as your ‘made per order’ item.
Special note 2: If you have an ‘in stock’ item but you choose the injecta-seal feature, the order may take a little longer to process based upon the fact that injecta-seal requires at least one day to apply and dry. It’s worth the wait!
Special note 3: Most outdoor fixtures with a notation of parts in stock—made per order can take anywhere from 1 to 3 weeks to ship. Ship meaning after your order leaves our warehouse. This is not when you will actually receive your order, please allow for travel time. Any rush orders must be placed on the telephone as our shopping cart does not accommodate this special request. We are not responsible for any orders or packages not signed for or left at your door. Orders must be placed on the telephone as our shopping cart does not accommodate this special request. We are not responsible for any orders or packages not signed for or left at your door. If an order is to ship using any method other than UPS Ground (ie. Overnight, 2nd day, 3rd day), any back-ordered items on the order will ship UPS Ground.
Warranties/Guarantees
All brass and copper materials are guaranteed to be resistant against material corrosion and rust for the life of the unit. Finish, color, powder coating, on any fixture, whether made out of brass, aluminum or any type of material are only covered for one year. However, premature (meaning before the one year period) discoloration, oxidizing, chipping, scratches, peeling, pitting, cracking, bubbling of finish on any of our fixtures claimed before the one year period or after will not be covered if it is determined that the fixture was exposed to harsh conditions, scratched or damaged physically, abuse, or incorrect installation, no up-keep, extreme heat/sunlight, hard/harsh water, damaged caused by wind, rain or snow. Premature (meaning before the one year period) discoloration, oxidizing, chipping, scratches, peeling, pitting, cracking, bubbling of finish on any of our fixtures that was not caused by exposure to harsh conditions, scratched or damaged physically, abuse, or incorrect installation, no up-keep, extreme heat/sunlight, hard/harsh water, damaged caused by wind, rain or snow will be refinished by us at no charge to customer. However customer must pay for all shipping expenses which means shipping these items back to us for refinishing and customer must pay the cost of shipping the refinished unit back to the customer’s location. Aluminum or any non-brass or non-copper or non-composite material will only be covered against rust and not corrosion or any other damage for one year from date of purchase as aluminum will eventually corrode. Plastic, glass or acrylic components,lamps, sockets, wires, wiring, and any non brass or non copper components are also not covered under the lifetime guarantee not responsible for any labor fees. Not responsible for any use or misuse of any item not installed by a licensed electrical contractor. All guarantees are non transferable, except for our VIP (value increase of property) certificate. Items we buy from other manufacturers will be warrantied by us for only 1 year and the factory will honor the balance of the warranty period. We DO NOT warranty bulbs due their volatility, meaning if they are damaged or defective. We also do not guarantee the life span of bulbs, no matter what is listed on our website or any printed materials. However, we will replace a bulb if it prematurely goes out within 30 days only if the customer agrees to pay shipping costs for the replacement bulb. Rope light: if a section burns out in your rope light, and your rope light is within warranty, we will replacethe section only, not the entire spool. Defective returns (if under warranty) MUST have an approval number, otherwise we will refuse delivery. Customer must request the proper return form to receive an approval number and instructions. Once received by us, they will be inspected to determine if they were damaged by the customer or originally defective. If we determine that they were originally defective, we will reimburse the customer their shipping expense (customer will have to provide us with an original shipping receipt) and we will return the replacement items (we do not refund defective items, we will only replace or repair them) at our cost. We are not responsible for any labor charges that may be incurred for any reason. For any wiring defects, we are not responsible to replace the entire fixture, but instead only the socket. For any damages or defects we are only responsible to replace the damaged or defective part only and not the entire unit if the part only is all that is defective or damaged. Sockets are covered for 1 year. We will cover the cost of shipping for the first 30 days. However, after 30 days, the customer is responsible for shipping costs. We will honor our warranties on any defective item(s). We warranty ballasts, transformers, emergency and exit lighting for only 1 year after invoice date unless there is another warranty posted on that individual item. Please note:this policy on our transformers ,ballasts, monorail kits and dual track kits, any and all track lighting heads, as well as all our wiring devices which include our switches, plugs, GFI’s, dimmers, wall plates, etc. And our part numbers PA4TFL, PABTF, PSPL13 and PSPL26: we will replace these items at no charge if it is still under warranty, but customer must pay for all shipping expenses, which means shipping these items back to us, should these items need replacement or repair within the posted warranty period for that particular item and customer must pay the cost of shipping the (repaired or replaced) unit back to the customer’s location. We apologize that we cannot cover shipping expenses on these items due to the extremely low profit margin on these items and the fact that we don’t cushion the price on these items like other companies do to cover these unforeseeable shipping costs. Remember this is only for transformers, ballasts, monorail kits & dual track kits, any and all track lighting heads, as well as all our wiring devices which include our switches, plugs, GFI’s, dimmers, wall plates, etc. And our part numbers PA4TFL, PABTF, PSPL13 and PSPL26. If your product is defective or damaged and is still under warranty, click here for our online claim form. Any and all claims will only be accepted via this claim form and will not be accepted via email, phone or fax. Any and all items that are approved for return for any reason must have an rga number, otherwise we will refuse delivery. In order to receive this number, you must first fill out our online claim form. We are not responsible for any orders or packages not signed for or left at your door. Our coverage may or may not full or in part cover any items that we purchase from another manufacturer, such Transglobe, Focus, 3M etc. These companies have their own warranties and terms of sale which can be viewed on their web site or you may ask your sales rep.
Electronic Communications, Transactions, and Signatures
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.
YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE.
You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
Order Cancellations
Any order canceled, deemed undeliverable by our carrier, or refused after shipment has left our warehouse are subject to a 35% restocking fee, shipping costs to and from, and any damages caused in transit should they occur. Orders canceled before we ship will be refunded minus a 10% administration fee, if cancelled within 24 hours after order is placed. Orders canceled after 24 hours will be treated as a return.
Dispute Resolution
In the event the account is turned over for collection, customer agrees to pay any and all collection costs incurred to collect the unpaid balance with the legally allowed interest and penalties. Customer also agrees that the north valley district Chatsworth courthouse in Chatsworth, California shall be the appropriate venue for any instituted legal action. Customer waives right to jury trial and consents to the long arm jurisdiction of the court. Reasonable attorney’s fees shall be awarded the prevailing party. All terms & conditions on this page are subject to change without prior notice and apply to all pages on this site. All of the above terms supersede any and all terms in our catalogs, flyers etc. Please be advised that any and all tips, help, suggestions etc on this entire site, are just that—tips only, and are not recommendations, suggestions or to be considered as any sort of advice on electrical, layout, installation etc. We are not responsible for the use or misuse of any product and we highly suggest consulting with a local licensed electrical or landscape contractor. Due to the printing, scanning, reproduction process, your monitor quality, monitor settings, video card type and settings, etc., colors/finishes/lenses shown on our website and/or catalog(s) will not be identical to the actual finish/lenses you receive. Unfortunately, this is beyond our control. Copyright Info Affordable Quality Lighting© Inc. All Rights Reserved. Any unauthorized duplication or attempted duplication in full or in part of any content from this website is strictly prohibited and will be prosecuted to the fullest extent permitted by law.
